Terms of Use

Company Name	Suzuki Herb Laboratory Co., Ltd.
President and Representative Director	Sachiyo Suzuki
Location	2461, Muramatsu, Tokai-mura, Naka-gun, Ibaraki-ken, Japan 319-1112
Email	sherb_global@s-herb.com
Business Hours	(Receiving orders) 9:00～18:00 (JST) * We will consult with the customer with flexibility regarding dates and times for visits and equipment setup.
Copyright	All of the content featured on this site, including, but not limited to, text, graphics, icons, images and photographs, are the property of Suzuki Herb Laboratory and are copyrighted by Suzuki Herb Laboratory unless otherwise specified. You may use the content of this site only for the purpose of shopping on this site and for no other purpose. No part of this site may be copied without the prior written permission of Suzuki Herb Laboratory. Any unauthorized reproduction or use of the content may constitute a criminal offence under copyright law or other relevant laws.
Method of Product Payment	Paypal (VISA / Mastercard） Credit Card
Required Charges Other than Product Payment	(1) Shipping and handling: We will provide notification at the time of the estimate or order as fees may differ depending on product size. (2) Duty/Tax: All shipments outside Japan may be subject to import charges (VAT, duties, and consumption tax). We operate on a DDU* basis. This means that product prices displayed on our site are exclusive of VAT, duties, consumption tax and other unforeseeable charges and fees. You are solely responsible for paying for these charges to release your order from customs and Suzuki Herb Laboratory will not accept responsible for these charges. We therefore suggest you to consult your local customs office for more information before making order for shipment overseas. *DDU：Delivered Duty Unpaid
Order Expiration Date	None in particular. If we are out of stock we will notify the customer to that effect by phone or email.
Product Shipping Date	Please note that for transactions made by PayPal or credit card, the product will be disptached once the transaction has been completed. . Your order will be dispatched to your designated address via Japan Post’s EMS (International Express Mail Service) or International ePacket. However, depending on the country or region in which you live, and the weight and size of the product you ordered, an alternative method may be used. Products are usually delivered in around one week. However, depending on the weather, time of year, the postal condition and various other factors, it could take up to four weeks for you to receive your parcel. We will notify you of your tracking number by email at the time of shipment. You can check the delivery status of your parcel using Japan Post’s tracking service at: https://https://www.post.japanpost.jp/index_en.html We take great care in packaging our products for delivery, but your parcel may be damaged due to unforeseen circumstances. If the packaging is in anyway damaged upon receipt, you are advised to refuse to take delivery of the package and check the contents for damage in the presence of the courier company.
Defective Products and Returns	If the products you receive are different from those ordered or if they are in anyway damaged, soiled or defective, be sure to notify us to this effect by email within eight days of receiving the products. We will immediately exchange the products and pay the return postage costs. However, we will not accept returns or exchange products in the following cases: (1) If the product has been opened or used. (2) If the product is not in its original packaging (bag or case). (3) If the product has been scratched, soiled or damaged whilst in your possession. (4) If you fail to notify us within eight days of receiving the product.

Terms of Use

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